CNEN

FAQ

  • Question 1: What is the information of your company ?

    Answer 1: We are  one of the professional manufacturer and exporter majored in consumer electronic, tablet pc, laptop, AIO, IOT device, E link book e Reader and digital photo frame research &  development, production and sales in China. After more than ten years of development, our Products are best-selling in domestic and foreign markets, and win deep-trust of the broad clients and consumers.

  • Question 2: What is your Warranty?

    Answer 2: We provide one Years’ Warranty usually . Due to clients from oversea their sea shipment will takes 1 months, we provide a special warranty 13 months.

  • Question 3: May I buy samples from you?

    Answer 3: Yes! You are welcome to place sample order to test our superior quality and service.


  • Question 4: What’s the leading time? (How long do you need to prepare my goods?)

    Answer 4: Delivery will be arranged within 35 to 45 days after payment.

  • Question 5: How will you deliver my goods to me?

    Answer 5: We offer as many shipping options as possible, such as DHL, UPS, FedEx, TNT ,EMS to enable our customers get their goods rapidly at door. We also ship by economic method such as air cargo and sea cargo, Direct line, Air Mail according to clients' request.


  • Question 6: How is your tablet quality?

    Answer 6: We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality Control, and Final Quality Control for every piece. We follow QC test procedure, and do 100% FQC to ensure your satisfaction.


  • Question 7: Can you put my brand name (logo) on these products?

    Answer 7: Yes! We can provide professional OEM services.  Our company accepts to print the logo free for bulk order . 

  • Question 8: What payment method do you accept?

    Answer 8: T/T(Bank transfer),  Western Union, Money Gram, L/C 30days, etc.


  • Question 9: Do you have any After-Sales service?
    Answer 9: Yes!  Our tablet pc have professional After-sales Dept. follow-up R.M.A. Items services and upload product firmware and app. for you to download.

    If you have any technical problem or question with the goods, welcome to contact our Technical Support Dept. or our sales directly.


  • Question 10: Are you just trading company or factory?

    Answer 10:  We are professional tablet pc manufacturer since 2010, factory is 8000 sqm , with 200 well-trained staffs, 6 production lines. And we can support you with the most competitive price, unrivaled quality.